Standard Shipping

We ship our products Australia-wide, and all prices include Australian GST.

We will work hard to process your order as quickly as possible. However, due to the high demand, it can sometimes take a couple of days for your order to be shipped.

• Please allow a slightly longer delivery time for:
• Larger items which won't fit into a postage satchel,
• Delivery of items to regional areas.
• Normal Non-Stocked Items.

Due to our ever-changing stock levels and ensuring your order gets to you quickly, some orders may be split and shipped from more than 1 location/supplier. This means your order may arrive in separate deliveries and on different days.

Once we receive your order, we aim to dispatch it within 1-2 business days (excluding weekends). However, we are unable to give accurate delivery time estimations, as delivery will vary depending on the carrier, your delivery location, and other factors beyond our control.

Our dispatch team operates on business days, Monday through Friday. Depending on the volume of orders, orders placed on weekends or public holidays will be shipped the following business day.

Orders may be cancelled by notifying our store before they are dispatched for delivery. However, total shipping costs may not be refunded if shipping labels have been printed and the order has been booked with our carrier for pickup. Please quote your order reference number when contacting us.

Please notify us as soon as possible of any changes to the delivery address. If the goods have already been dispatched, a redirect charge may apply.

If you have to change your order, we can do so if it has not been dispatched already. Please call us as soon as possible, quoting your order reference number, and we can assist you. Extra freight charges may apply, and you will be advised before despatch.

When purchasing from bidgeepumps.com.au, your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology, which is the industry standard.

We also use physical and electronic security measures to ensure personal information is not misused, lost, changed, or stolen. These include restrictions on physical access, secure databases, or electronic firewalls. For more information, please view our Privacy Policy.
 

Store Collections

If you want to collect your order from our store, select the " In-Store Pickup" option when checking out. A fully cleared payment is required to secure your order. We will not hold your order without payment being received in our bank account. Items may not be ready for immediate pick-up. We will send you an email confirmation to confirm your order is " Ready for Pickup" before you come down to the store.

Store Pickup Information

Store Pickup lets you avoid shipping charges and pick up your order in our store.

• Here's how it works:
• During checkout, choose "In-Store Pickup" as your shipping option.
• Place your order and wait for a "Ready for pickup" e-mail. (This is a separate e-mail from your order confirmation e-mail.)
• Bring your ID, credit card, and a copy of your invoice order to the store and pick up your items.
• We' ll hold your items at the store for 14 days.
• What to bring with you to our store:
• Your photo ID.
• Your Email Tax Invoice (including Order Number).
• For Purchases over $500, the credit card used for the purchase must be presented at point of collection by the card holder.
• Who Can Pick Up Your Order:
• You can pick up your order yourself or choose someone else to pick it up (Friends & Family Pickup).
• Your pickup person will need to show his/her ID and the Email Tax Invoice (including the Order Number) at the store.
• For orders over $500, the buyer must collect the goods in person along with the credit card used to purchase.

Product Availability

Some items may not be immediately available for pickup from our store. Items not in stock usually arrive at the store within 2 to 4 business days. We' ll send you an email when your items are ready for pickup.

RETURNS POLICY

We have a 30-day return policy subject to the conditions and exclusions below:

All returned items must be in new condition, in their original unaltered box and must include all packing material, manuals and accessories. We can only refund, or exchange products provided they haven't been used and are undamaged.

• We are not responsible for:
• mishandling of products or ill-treatment of goods,
• personal data or items left in returned merchandise,
• any consequential or incidental damage resulting from the use of any merchandise bought from us, including lost or stolen equipment.

Claims for missing items or items damaged in transit must be received within seven business days of receipt of merchandise.

Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer's equivalent model.

Return & Exchange procedures:

Securely pack all items that you would like to be returned and post mark via registered mail with tracking info as we are not liable for shipments which may go missing during transit.

• Please include the following with your package:
• Return must be accompanied with Return Form and copy of original receipt or invoice.
• Detailed note as to the reasons of the return & instructions as to whether you would like a refund, or an exchange.
• All items must be returned in original/unused condition.

Unless an item is defective, if you would like an exchange, our standard freight charges apply unless you provide a post parcel with your return.

Please allow 7-14 business days for mail-in exchanges to be processed.

Refunds & Credits

Once we receive and inspect your item(s), we will credit your account.

Please allow up to 30 days for a credit to appear on your account from the received date. In most cases, we will issue your refund in the same way you made the original purchase.

If all conditions are not met, we reserve the right to refuse the return or to charge a minimum 20% restocking fee.

If you have any questions or would like to discuss your order, please feel free to call our store.